FAQ

We have compiled answers to common queries
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Warranty Program

At Mdistributors, we are committed to delivering high-quality leather accessories to our valued customers. We take pride in the craftsmanship and durability of our products. To ensure your satisfaction and peace of mind, we have established the following Warranty Policy:

Limited Warranty Coverage:
We offer a limited warranty on all leather accessories purchased from our online store. This warranty covers defects in materials and workmanship for a period of one year from the date of purchase.
Warranty Claims:
If you encounter any issues with your purchased leather accessory within the warranty period, please contact our Customer Service team at [Customer Service Email] or [Customer Service Phone Number]. Our team will guide you through the warranty claim process.
Warranty Exclusions:
This warranty does not cover damage resulting from:
Normal wear and tear
Accidental damage or misuse
Unauthorized alterations or repairs
Exposure to extreme conditions (e.g., excessive moisture, heat, or sunlight)
Damage caused by improper care or cleaning
Resolution Options:
Upon receiving your warranty claim, we will evaluate the issue and may offer one of the following solutions:
Repair of the accessory
Replacement with an identical or similar product of equal value
Refund of the purchase price, at our discretion
Proof of Purchase:
To initiate a warranty claim, you must provide proof of purchase from our online store, such as an order confirmation or receipt.
Shipping Costs:
Customers are responsible for shipping costs associated with warranty claims. However, if the issue is deemed a manufacturing defect, we will reimburse reasonable shipping expenses.
Contact Information:
For warranty inquiries and claims, please contact our Customer Service team at contact@forbesthunter.com or Customer Service Phone +48608459424
By purchasing our leather accessories, you acknowledge and agree to the terms of this Warranty Policy. Our goal is to provide you with a seamless and satisfying shopping experience, and we are dedicated to addressing any concerns promptly and professionally.

Mdistributors reserves the right to amend or update this Warranty Policy as necessary. Please refer to our website for the most current version.

Thank you for choosing Mdistributors for your leather accessory needs. We appreciate your trust in our products and services.

Sincerely,
Mdistributors

Dear valued customers,

We want to ensure that your shopping experience at Mdistributors is as smooth and hassle-free as possible. In the event that you encounter any issues with your purchased product that you believe are covered by our warranty, please follow these steps for efficient resolution:

1. Contact Us via Email: contact@forbesthunter.com
For all warranty-related inquiries and claims, please reach out to us at contact@forbesthunter.com. This is the primary channel for submitting warranty claims.

2. Include Supporting Information:
When contacting us, kindly provide the following information:

Your full name
Order number
A detailed description of the issue
Clear, high-quality photos or videos that illustrate the problem

3. Our Warranty Team Will Respond:
Once we receive your email with the necessary information, our dedicated Warranty Team will review your claim promptly. We may request additional details or photos to better assess the situation.

4. Assessment and Resolution:
Our team will carefully examine the provided information and images to determine the appropriate course of action. Depending on the nature of the issue, we may offer a repair, replacement, or refund, as per our Warranty Policy.

Please note that submitting clear images or videos that depict the issue is crucial for expediting the resolution process. It helps our team assess the situation accurately and provide you with the best possible solution.

Important: Do not attempt to repair the product yourself or have it repaired by a third party without our authorization, as this may void the warranty.

Thank you for choosing Mdistributors. We are committed to delivering high-quality products and exceptional customer service. If you have any questions or need further assistance, please do not hesitate to contact us via Customer Service Email contact@forbesthunter.com

We appreciate your trust in our products, and we look forward to assisting you with any warranty-related concerns.

Sincerely,
Mdistributors

In our online store, we offer two main shipping methods: Fast and Standard. Here’s more information about each of these options:

Fast Shipping by Fedex

Delivery Time: The Fast Shipping method is perfect for customers who need their orders as quickly as possible. We typically deliver packages within 3-8 business days from the date of the order.
Cost: Fast Shipping comes at a higher cost compared to Standard Shipping because we use courier or express delivery services to ensure swift delivery.
Tracking: Every package shipped using the Fast Shipping method is tracked, allowing customers to monitor the delivery status in real-time.

Standard Shipping by Tradicional Post Service (USPS)

Delivery Time: Standard Shipping is an economical choice available at a lower price point. Delivery times vary depending on the location but typically range from 7 to 16 business days from the date of the order.
Cost: Standard Shipping is a more budget-friendly option, making it attractive to customers who are not in a rush to receive their orders.
Tracking: For Standard Shipping as well, we provide the option to track your shipment, enabling customers to check its progress.
During the order placement process, you will have the opportunity to select your preferred shipping method, and the costs and availability will be displayed before you make a payment. You can choose the one that best suits your needs and budget.

We hope the above information helps you understand our shipping options. If you have any further questions or need additional information, please don’t hesitate to contact our customer support department at Customer Support Email contact@forbesthunter.com We are ready to answer any questions and assist you in making your choice.

Thank you for your interest in our online store, and we wish you a pleasant shopping experience!

Sincerely,
Mdistributors

At Mdistributors, we understand that sometimes items may need to be returned or exchanged. We want to make the return process as convenient as possible for our valued customers. Here’s an overview of our Return Policy:

Eligibility for Returns:
We accept returns within 30 days from the date of purchase.
To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.
Initiating a Return:
To initiate a return, please contact our Customer Service team at contact@forbesthunter.com. They will guide you through the return process and provide you with a Return Authorization Number (RAN) if required.
Return Shipping:
Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product. In such cases, we will cover the return shipping costs.
We recommend using a trackable shipping method to ensure your return is received.
Refunds and Exchanges:
Once we receive your returned item and inspect it, we will process your refund or exchange. Refunds will be issued to the original payment method used for the purchase.
Exchanges will be processed promptly, and the replacement item will be shipped to you.
Non-Returnable Items:
Some items may not be eligible for return due to hygiene or safety reasons. Please check the product description for any specific return restrictions.
Damaged or Defective Items:
If you receive a damaged or defective item, please notify us within 7 days of receiving the item. We will arrange for a return and replacement or refund, as per your preference.
Return Authorization Number (RAN):
For a smoother return process, please obtain a Return Authorization Number (RAN) from our Customer Service team before shipping the item back to us.
Our goal is to ensure your complete satisfaction with your shopping experience at Mdistributors. If you have any questions or require further assistance regarding our Return Policy, please don’t hesitate to contact us.

Thank you for choosing Mdistributors. We appreciate your trust in our products and services.

Sincerely,
Mdistributors

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Returns & Exchanges

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FAQ

Warranty Program

Fast Shipping by Fedex

Standard Shipping by Tradicional Post Service (USPS)

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Returns & Exchanges

Shipping & Recent Orders